When will my order ship?

Your order will ship within 1 to 3 business days after it is placed. Orders placed before 12 PM EST typically ship same day.

How long will delivery take?

Most orders ship via UPS Ground and typically arrive within 2 to 7 business days depending on your location. Express shipping is available at checkout.

What is my tracking number?

You will receive a shipping confirmation email with tracking information when your order leaves the warehouse. You can also log into your account to view tracking details.

Do Jagwear products include armor?

Yes, Jagwear products may include CE certified shoulder, elbow, back, knee, and hip protectors depending on the product. Riders should refer to the individual product page for exact specifications.

Where can I see product specific details?

Each product page shows the exact protection zones, included armor, materials, and technical details. Use the accordion sections on every product page for full specifications.

How do I choose the correct size?

We recommend comparing your body measurements against the size charts available on each product page. For the most accurate fit, measure your chest, waist, hips, inseam, and sleeve length.

What is your return policy?

Products may be returned within 30 days of purchase provided they are unused, unwashed, in original condition, and accompanied by original tags and packaging.

When will I receive my refund?

Refunds are processed after the returned product has been received, inspected, and approved. Refunds typically appear within 5 to 10 business days after approval, depending on your bank or card issuer.

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