Return And Exchange Policy
Privacy Policy
Last updated: December 17, 2024
This Privacy Policy describes how Jagwear (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from jagwear.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you,
- Provide or improve the Services,
- Comply with applicable legal obligations,
- Enforce applicable terms of service, and
- Protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details: Name, address, phone number, and email.
- Order information: Name, billing/shipping address, payment details, email address, and phone number.
- Account information: Username, password, and account security questions.
- Customer support information: Details shared through communications with us.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to fulfill our contract with you, including processing payments, fulfilling orders, sending account notifications, and facilitating returns/exchanges.
Marketing and Advertising
We use your personal information for marketing purposes, including email and SMS campaigns powered by Klaviyo. This includes sending promotional communications, updates, and tailored advertising about our products or services through:
- Email Marketing: Targeted newsletters, product recommendations, and offers.
- SMS Marketing: Transactional updates and special offers.
You can manage your communication preferences, including opting out, by following the unsubscribe links provided in any Klaviyo-powered email or SMS message, or by contacting us directly.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activities.
Cookies
We use cookies and tracking technologies to improve your experience. For specific information on the cookies we use, please refer to Shopify’s Cookies Policy.
We also utilize Klaviyo tracking pixels to optimize email and SMS marketing performance. You can manage cookie settings through your browser controls.
Third Party Services and Links
Our use of Klaviyo for email and SMS marketing complies with their Privacy Policy, which you can review at: Klaviyo Privacy Policy.
Your Rights
You have rights related to your personal information, including the right to access, delete, or restrict the use of your data. You can manage preferences for marketing communications, including Klaviyo email and SMS messages, at any time.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: cs@jagwear.com
Contact: +19145206118
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